CUSTOMER SERVICE PROFESSIONAL

This program provides support to customers via telephone.  The clients are well-known companies that need contracting agents like you to assist their customers with inquiries, ordering, booking, billing, and more.

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As an agent, you will provide the following task:

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• Interact with business customers via telephone.

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• Research, analyze, and determine an appropriate course of actions in a variety of situations for customers.

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• Provide quality customer service, while demonstrating the ability to effectively troubleshoot and resolve inquires.

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• Provide caring and empathetic customer interactions which will positively represent the brand.

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• Use analytical and organizational skills to solve complex customer issues through troubleshooting.

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Computer Equipment Requirements:

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• 4 GB of RAM or better (+2 GB over minimum).

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• High speed Internet with minimum of 2.0 mbps upload speed (+1 mpbs over minimum).

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• POTS (Plain Old Telephone Service), cable telephony, digital service, or business class VoIP.

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• A second monitor is found to be beneficial for this program.

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Company hours of operation (subject to change based on client needs):

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• Some of our clients require support 24 hours a day, 7 days a week, 365 days a year.